1. Overview
Famileey ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform (collectively, the "Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.
2. Information We Collect
Information you provide directly:
- Account data: Name, email address, phone number, and password when you register.
- Profile data: Profile photo, date of birth, family role, and any other information you add to your profile.
- Family data: Names and relationships of family members you connect with on the platform.
- User content: Photos, messages, posts, comments, and other content you create or share.
- Communications: Messages you send us, including support requests and feedback.
Information collected automatically:
- Device data: IP address, device type, operating system, browser type, and unique device identifiers.
- Usage data: Pages visited, features used, time spent, and interactions within the Service.
- Log data: Error logs, access times, and referring URLs.
- Location data: Approximate location derived from IP address, or precise location if you grant permission.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account and authenticate your identity.
- Provide, operate, and improve the Service and its features.
- Facilitate connections and communication among family members.
- Send transactional emails (account confirmation, password reset, security alerts).
- Send product updates, newsletters, and promotional content — you may opt out at any time.
- Detect, investigate, and prevent fraudulent or unauthorized activity.
- Comply with legal obligations and enforce our Terms of Service.
- Conduct analytics and research to understand how users interact with the Service.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With family members: Content you post within a family group is visible to members of that group.
- Service providers: We share data with trusted third-party vendors who assist us in operating the Service (e.g., cloud hosting, analytics, customer support), bound by confidentiality agreements.
- Legal requirements: We may disclose information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Famileey, our users, or others.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
- With your consent: We may share your information for any other purpose with your explicit consent.
5. Data Storage & Security
Your data is stored on secure servers powered by Google Firebase, protected by industry-standard encryption in transit (TLS) and at rest. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. If you request deletion of your account, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes (e.g., fraud prevention, tax records).
7. Children's Privacy
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected data from a child under 13, please contact us immediately and we will take steps to delete that information.
Users between 13 and 17 may only use the Service with the involvement and consent of a parent or legal guardian.
8. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request deletion of your personal data via our account deletion page.
- Portability: Request that we provide your data in a portable, machine-readable format.
- Opt-out: Unsubscribe from marketing emails using the link in any email we send.
- Restriction: Request that we restrict the processing of your data in certain circumstances.
To exercise any of these rights, contact us at privacy@famileey.com. We will respond within 30 days.
9. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and gather analytics data. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of the Service.
We do not respond to "Do Not Track" signals at this time, as there is no consistent industry standard for compliance.
10. Third-Party Services
Our Service uses the following key third-party services, each governed by their own privacy policies:
- Google Firebase — Authentication, database, and cloud storage.
- Google Analytics — Usage analytics and performance monitoring.
We encourage you to review the privacy policies of any third-party services you interact with through Famileey.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@famileey.com
- Address: Famileey Inc., Privacy Team